Upon order confirmation, your package will be dispatched to our courier partners within 2-10 business days. You can expect your delivery within the above timeframe (but there may be unexpected delays due to unforeseen circumstances beyond our reasonable control after handing the package over to third-party courier partners).
SHIPPING Items purchased from HYPED. will be delivered to your doorstep within 1-2 weeks (Singapore) and 2-4 weeks (international). We appreciate your understanding as we try to ship out as soon as possible.
If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
If your item has a defect or is missing from your order, please contact Customer Service at firstname.lastname@example.org or WhatsApp to +65 91389601 with your order number.
TRACKING Once your order is shipped, we will send a tracking number to your email and you will be able to track your order at the website of the courier service.
SHIPPING ADDRESS Once your order has been placed and confirmed, you will not be able to change the shipping address.
Please fill in your final shipping address to avoid any inconvenience.
RETURN Unfortunately, we do not offer any return services at the moment. Once goods are sold, they are strictly non refundable or exchangeable.
LOSS OF PARCEL If an item is declared lost, we will provide compensation of up to $100/- per order or the value of the order, whichever is lower.
DELIVERY RATES AND SERVICES
Most orders will ship out within 7 working days upon payment confirmation. This is an estimate and does not include weekends or public holidays. Once your order is shipped, you will receive a shipping notification email that provides you with your tracking number and URL for delivery updates.
Once your order has arrived in your country, it will be passed on to an internal postal service. If you are not in when your package arrives, the carrier will leave a card containing details on where or how to pick up your order / rearrange delivery.
Please bear in mind that all delivery time stated below does not include customs delay. HYPED. shall not be responsible for any delayed packages due to customs clearance. Estimated delivery times listed are not inclusive of internal processing and administration.
All Standard Shipping orders are delivered by Janio Asia.
Kindly note that orders delivered by Janio Asia are not fully trackable as they are handled by your local postal office after the packages have arrived in your resident country.
*Delivery time not inclusive of verification and administrative process
<1kg - (Estimated weight for 1-2 apparels) 1-2kg -(Estimated weight for >3 Apparels or 1 Footwear)
We only ships to these following countries below
Malaysia Standard Delivery
Klang Valley (3-5 days)
Peninsular (4-6 days)
Indonesia Standard Delivery
Jabodetabek (4-7 days)
Others (4-13 days)
Taiwan/ Hong Kong Standard Delivery
Hong Kong (3-6 days)
Thailand Standard Delivery
Bangkok (3-5 days)
Others (3-6 days)
USA Standard Delivery
USA- Mainland (4-8 days)
USA - US Territories (6-10 days)
We accept payments viaPayNow(Singapore only), Visa, MasterCard, American Express, JCB, Discover.
TAXES AND DUTIES
Please keep in mind that any custom, taxes or import duties imposed are determined by the customs agency within the destination country. As we have no control over such situations, the payments of these charges and taxes are the sole responsibility of the customer and will not be reimbursed by HYPED. It's a good idea to contact your local customs office before placing an order, so you don't receive any unexpected charges.
TERMS AND POLICES
By shopping at HYPED , you are responsible for all applicable custom charges and the cost of return shipping back to HYPEDincluding shipments that are refused by you at delivery. All products will be shipped to the address provided by the customer upon check-out; HYPEDshall not be liable for any forms of lost packages. To avoid such situations, kindly review your information before continuing.
Should the package be returned to HYPEDdue to an invalid address or if the package is unclaimed at your local postal office, you will bear full responsibility for the shipping charges necessary for a re-shipment. In such cases, a return or refund is strictly prohibited.
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